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We at Fleuri Fashion know how important it is to receive your purchased
products in the finest condition, and on time. So we use a large network of
couriers to deliver your products to you as early as possible.
We deliver to all and any postal address around the world.
We work with the premier international courier companies like DHL, Aramex, UPS
and FedEx and are capable of shipping to any country worldwide. Courier
companies do not deliver to P.O. Box address, so we request you to provide full
street address with pin code / zip code. To ensure that no disputes arise due
to this, kindly make sure that someone is there to receive the package when
courier delivery is attempted. No deliveries are made on Saturdays &
Sundays in most countries where 5 day works culture.
Further deliveries are generally made during normal working
hours of courier companies and these vary from country to country.
Please note that there are no shipments made from the store
on Sundays and public holidays as our logistics partner, does not make any
pick-ups on those days.
VAT and custom charges
VAT / Custom Taxes and Import Duties are not in our control. They vary
according to the rules of different countries and must be paid directly by the
International customers are liable and responsible for any
customs or duty fees levied by their country. The courier company may also
charge some additional service charges over and above custom duty on case to
VAT / Custom Taxes and Import Duties are not included in our
ordering process, but may be charged to you by your government.
If the customs or any other government agencies hold the
delivery for inspection or for any other legal formalities, in that case buyer
has to bear with us if any delay happens, we and you can’t control this
Depending upon the location, the product is delivered to you
in 2 to 6 workings days after it has been dispatched from our warehouse. Further
information on the Order status can be provided on request.
There are SDA (Secured delivery Areas) and NSA (Neutral
Service area) Areas defined by the government in your Country where deliveries
are made in the Mail box or outside the doorstep. The courier companies will
not make any Prior calls or intimate in any form for deliveries made or being
attempted. These areas also fall under NSR (No signature required) Category and
Hence no POD (proof of delivery) will be available for verification in times of
any claims raised by the buyer.
Fleuri Fashion will not be responsible for lost and stolen
packages or any full or partial damages to the package after being left at
customer's address by postal / courier agency.
In any case if you are looking for express deliveries and demand urgent
requirement of the shipment, express shipping charge can be paid prior to order
shipping and the services can be availed.
Address change request
Once an order is registered, you cannot make any
alterations. However, address alteration requests may be accommodated within 24
hours of placing the order. You may send your alteration request to [email protected]
and the needful will be done.
Multiple address order - Currently this option is not
available. However, if you want to send the product to different addresses, you
can place Multiple Orders or inform to our customer care team on [email protected]
so they will assist you.
An email will be sent as soon as the items are handed over
to the Courier Company confirming the shipment details. These alert emails will
contain the tracking number and Courier Company’s website details. Please do
access your spam and junk accounts for the emails being sent from our end.
Tracking numbers for orders shipped might take around 24
business hours to become active on the courier websites.
Calculation of shipping cost
Shipping cost is not built in each items price. You get the benefit of reduced
shipping cost on each additional item. Fair & transparent shipping rates.
Shipping cost depends upon the no. of products, weight and
country. International shipping and handling rates is based on the size of your
order: the larger you order, the lower
There is a free shipping to any address in India.
What if any delays
Time to ship mentioned on our website against each item is
indicative and approximate values only and sometimes due to situations beyond
our control, delays may occur. No refund, returns, replacement & exchange
will be entertained for this reason.
If, for any reason, there is going to be a delay in shipping
because a item is out of stock or If there is an unusual delay in filling an
order, we will notify you by e-mail.
However any dates for delivery are approximate only and we
are not liable for any delay in delivering your order or any part of it. We may
choose to deliver your order in separate parts. In some cases we may offer to
refund you for unfulfilled part of the order.
Billing address and shipping address
Billing Address is the address where a customer gets his
bills from the credit card company. Shipping address is the address where the
customer wants to receive their shipment.
The In-transit risk is completely Fleurifashion’s responsibility.
Any loss of shipment in transit will be investigated by our
Team and the order will be reprocessed in 15 business days.
If you have any question about our shipping policies, we'll
do our best to answer them. Please contact us at [email protected].